Effective Date: 01/04/2025
At Aahar Fresh & Frozen, we are committed to delivering your products in the fastest and most reliable manner. By using our services, you agree to the following terms regarding delivery:
1. Delivery Areas
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Service Coverage: We currently offer delivery to select regions and locations. Please check our website or app to confirm whether your area is eligible for delivery. We reserve the right to update delivery zones at any time.
2. Delivery Time
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Order Processing: All orders placed on our website or app will be processed within 24 hours, excluding weekends and holidays.
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Same-Day Delivery: If you require expedited delivery, we offer same-day delivery for orders placed before 2:00 PM on business days. Same-day delivery will be available depending on your location and product availability.
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Scheduled Delivery: If you prefer a delivery at a later date, you can schedule your delivery according to your preferred time. Simply choose your desired delivery date during checkout.
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Estimated Delivery Time: Delivery time may vary depending on your location and the items ordered. You will be provided with an estimated delivery window at the time of checkout.
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Standard Delivery: Typically delivered within 1-2 business days.
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Express Delivery: Available in select areas, with delivery within same day or the next day for an additional fee.
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Delivery times may be affected by factors such as weather conditions, holidays, or other unforeseen circumstances.
3. Delivery Charges
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Standard Delivery Fee: Our delivery fees vary depending on the location, order size, and the type of products ordered. You will be able to view the total delivery charges during the checkout process.
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Free Delivery: Free delivery may be available on orders above a certain value or within select promotional periods. Details will be available during the checkout process.
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Express Delivery Fee: Additional charges may apply for expedited delivery services.
4. Delivery Process
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Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email or notification on your app.
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Delivery Notification: You will receive an email or app notification with the tracking details once your order has been dispatched.
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Tracking: You can track your order status using the tracking number provided.
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Delivery Address: Please ensure that the delivery address is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect address details.
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Delivery Attempt: If you are unavailable to receive the order at the time of delivery, a second attempt may be scheduled. Additional charges may apply for re-delivery.
5. Delivery Restrictions
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Product Restrictions: Some products may have specific delivery restrictions (e.g., perishable items, large electronics, etc.). We will notify you if any of your items cannot be delivered or if delivery is delayed due to special handling requirements.
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Weather Conditions: Severe weather conditions may affect delivery times. We will do our best to deliver within the specified timeframe, but delays may occur.
6. Missing or Damaged Items
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Inspection Upon Delivery: Please inspect your order upon delivery to ensure that all items are correct and in good condition.
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Reporting Issues: If your items are damaged or missing, please contact us within 24 hours from the time of delivery. You can reach our support team at [email protected], and we will assist you in resolving the issue.
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Refund or Replacement: If the issue is confirmed, we will offer a refund or replacement, based on the nature of the issue.
7. Delays and Unforeseen Circumstances
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We strive to ensure timely delivery. However, in case of unavoidable circumstances such as natural disasters, strikes, or other emergencies, delivery may be delayed. We will keep you informed of any significant delays and work to resolve the situation as quickly as possible.
8. Contact Us
If you have any questions or concerns about our delivery policy, or if you need assistance with your order, please contact our support team at:
Aahar Fresh & Frozen
Email: [email protected]
Phone: +91 9218525550
Address: 1st Floor Kalehli VPO Bajaura Distt Kullu Himachal Pradesh 175125