Effective Date: 01/10/2025
At Aahar Fresh & Frozen, we aim to provide our customers with the best products and services. However, if you are not completely satisfied with your purchase, we are here to assist you with our return and refund process. By purchasing from us, you agree to the following terms:
1. Return Eligibility
You may be eligible for a return under the following circumstances:
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Damaged or Defective Products: If the product is damaged or defective at the time of delivery, we will accept a return.
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Incorrect Product: If we sent you the wrong product or size, you may request a return.
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Perishable Items: Due to the nature of perishable goods, returns are not accepted for products such as fresh food, frozen food, or other items that are perishable once opened or after delivery.
2. Return Process
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Time Frame: Returns must be requested within 24 hours of receiving the product for eligibility to be processed.
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Return Request: To initiate a return, contact our support team at [email protected] or call +91 9218525550 with the following details:
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Order number
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Product details (name, SKU, etc.)
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Photos of the damaged/defective product (if applicable)
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Approval of Return: Once your return request is approved, we will provide you with return instructions and, in some cases, a return shipping label.
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Return Shipping Costs: If the return is due to a mistake on our part (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs. Otherwise, you may be responsible for the return shipping costs.
3. Refund Process
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Refund Eligibility: Refunds are granted for returns that meet the above criteria (damaged, defective, or incorrect products).
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Refund Method: Once your return is processed and inspected, we will issue a refund to the original payment method. The refund will be processed within 7-10 business days.
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Partial Refunds: In cases where only part of the order is returned (e.g., some items in a multi-item order), a partial refund will be issued based on the items returned.
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Non-Refundable Items: Products that are not eligible for returns or refunds include:
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Perishable goods (e.g., fresh or frozen food)
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Items that are not returned within the specified time frame
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Opened or used products that cannot be resold
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4. Exchanges
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Exchanges: If you wish to exchange a product, please follow the same return process and place a new order for the item you wish to exchange for. We do not offer direct exchanges, but you can return the item and purchase a new one.
5. Cancellations
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Order Cancellation: You can cancel your order if it has not yet been processed or dispatched. Cancellations must be requested within 1 hour of placing the order. After the order is dispatched, it cannot be canceled.
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Refund for Cancellations: If you cancel the order before it is shipped, a full refund will be issued to your original payment method.
6. Missing or Damaged Items
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Inspection Upon Delivery: Please inspect your order immediately upon delivery. If the product is damaged or there are missing items, please contact us within 24 hours of receiving the package.
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Reporting Issues: Contact our support team at [email protected] or call +91 9218525550 with your order number and evidence (photos) of the damage or missing item. We will process the claim accordingly.
7. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please feel free to contact us at:
Aahar Fresh & Frozen
Email: [email protected]
Phone: +91 9218525550
Address: 1st Floor Kalehli VPO Bajaura Distt Kullu Himachal Pradesh 175125